Support
How can we help?
The most common questions are below. Can't find an answer? Just write to us.
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Frequently asked questions
How can I test the beta?
There's a public beta for iPhone and iPad through Apple's TestFlight. Places are limited to 30. Here's how to join:
- Get Apple's free “TestFlight” app from the App Store.
- Open this link on your iPhone or iPad: testflight.apple.com/join/MVbdNUGV
- Install the game in TestFlight.
You don't need to sign up in the game, and it also works offline. Purchases with real money aren't set up in the beta yet. We'd love your feedback: take a screenshot in the game and send it as beta feedback through TestFlight – or write to support@littlekitchenbigworld.de.
Where is my progress saved?
Automatically on your iPhone or iPad – in the app's storage, with a regular backup copy. If iCloud Backup is on for your device, your progress is included there too. You don't need an account.
I have a new iPhone or iPad. How do I take my progress with me?
When setting up your new device, transfer your data from the old device or restore an iCloud or computer backup. Your progress comes along.
How do I restore my purchases?
In the game, tap the gear icon at the top (Settings), then tap “Restore” next to “Restore Purchases”. This works on any device with the same Apple ID. Spice Pearls are not included – they are part of your saved game.
A purchase didn't work, or I'd like a refund.
Purchases are handled by Apple. You can request a refund directly from Apple at reportaproblem.apple.com. If you were charged but the item didn't arrive in the game, try “Restore Purchases” first; otherwise, contact support.
The cooking challenges are too fast for me.
Turn on “Relaxed” in Settings – the cooking challenges slow down and you have more time to react.
How do I turn off music or sound effects?
You can do both in Settings (the gear at the top of the game).
How do I start over from scratch?
Settings → “Start Over”. Careful: this deletes your entire saved game and can't be undone. You can get permanent purchases back afterwards with “Restore Purchases”.
What data does the game collect?
No personal data – no tracking ads, no analytics tools. Details are in the privacy policy.